Reporting to the Commercial Manager this client seeks experienced Sales Administrator who is able to play a key role in the customer process, this role would suit an experienced administrator with a background in manufacturing or technical customer support, someone who has spent considerable time learning technical specifications, searching for parts and replacement information on ERP and CRM  systems and who can actively listen to customer requirements when processing orders or validating order information. 

The Sales Administrator supports the customer journey by ensuring enquiries, quotations, orders and associated documentation are processed accurately and on time. Working closely with customers and colleagues across the business, the role helps deliver excellent customer service while maintaining accurate records and supporting the efficient operation of the Sales function..

Sales Administration

• Process customer enquiries and prepare quotations using CRM (Hubspot)
• Receive and process purchase orders on ERP
• Validate customer information before processing (checking with sales, tech support or direct customer calls) 
• Proactively manage deal pipeline to ensure sales conversation rates are maintained and customer feedback is updated. 
• Ensure orders are processed right first time and monitor customer experienced from order to delivery 
• Liaise with Production and Stores regarding order status 
• Arrange customer deliveries 
• Product invoices where required
• Ensure customer records and documents are updated in the portal 
• Proactively chase all outstanding orders for delivery or payment information Process quality warranty claims in line with company procedures 
• Cross check customer information on CRM and ERP 

The ideal candidate will have worked in a similar role for at least 2 years, have excellent experience of Excel and Word and be able to converse with clients on the telephone, in email and via portal exchange. You should be someone who wants a busy role, someone who is the "go to" for customer questions and queries, and who thrives in a busy sales office. 

Please apply for further information if you have valid right to live and work in the UK.