ASL Technical is working closely with a new and growing customer to recruit an Order Processing & Despatch Executive to join their operations team. This is an excellent opportunity for a highly organised individual who enjoys managing orders from start to finish and takes pride in delivering a high-quality customer experience.
The Role
Reporting to the Operations Manager, this role is primarily focused on order processing, with additional despatch and stock management responsibilities. You will play a key part in ensuring customer orders are processed accurately, delivered on time, and meet expected quality standards.
Key Responsibilities
Order Processing & Despatch
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Process customer orders from receipt through to delivery and invoicing
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Liaise with suppliers to produce visual proofs and ensure client branding is used correctly
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Obtain proof approval from clients prior to production
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Carry out basic artwork tasks and check client logos are correctly formatted
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Ensure products are printed to specification and delivered on time
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Manage quality control and handle any client queries or complaints relating to design, print quality, quantity, packing, or product quality
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Manage client stock, including restocks, picking and packing orders, and arranging despatch
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Use the Promotional Office system efficiently and accurately
Additional Office Duties
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Assist with analysing and improving the customer experience, including gathering Google reviews where required
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Contribute ideas to improve efficiency and support business growth
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Provide holiday cover for other members of the order processing team
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Assist with assembling packs and general office tasks as required
Skills & Experience Required
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Proficient in Microsoft Office (Outlook, Excel, etc.)
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Highly organised with the ability to work under pressure
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Strong attention to detail while maintaining efficiency and speed
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Professional written and verbal communication skills
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Confident interacting with colleagues, suppliers, and clients at all levels
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Comfortable working in an open-plan office environment
Why Apply?
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Opportunity to join a growing business through ASL Technical
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Varied and hands-on role with responsibility and autonomy
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Supportive team environment with opportunities to contribute ideas and improvements
If you are an organised, detail-focused professional looking for your next opportunity, we’d love to hear from you.
Apply today via ASL Technical to find out more about this exciting role.