ASL Technical is seeking a proactive and detail-oriented Technical Data & Support Analyst to join our growing team. This role plays a key part in supporting engineering and project teams by managing service requests, analysing data trends, and ensuring the smooth operation of reporting and incident management systems.
Key Responsibilities
- Manage and respond to service requests using ticket management tools, ensuring timely and effective resolution.
- Monitor incident tickets within the incident management system and track progress through to closure.
- Analyse data trends and anomalies, identifying root causes using analytical tools and SQL where required.
- Utilise advanced Microsoft Excel capabilities, including Power Query, Power Pivot, and Power Automate, to manipulate and interpret cloud-based data.
- Validate reports produced by offshore teams to support vehicle campaign activities.
- Collaborate cross-functionally with Project Quality, Management, and Engineering teams to ensure transparency and rapid response to issues.
- Provide technical support and guidance to offshore call centre teams.
Skills & Experience Required
- Degree-qualified (or equivalent experience).
- Experience using ticket management tools (preferably ServiceNow).
- Strong proficiency in Microsoft Excel and presentation tools.
- Experience with Microsoft Power Platform tools (Power BI, Power Query, Power Pivot, Power Automate) is advantageous.
- Demonstrable problem-solving skills with practical experience applying analytical techniques.
- Excellent written and verbal communication skills.
- Ability to prioritise and manage multiple tasks and projects simultaneously.
Personal Attributes
- Self-motivated and capable of working independently.
- Proactive, energetic, and adaptable in a fast-paced environment.
- Flexible approach to working practices and hours.
- Strong team player with a collaborative mindset.
Why Join ASL Technical?
- Opportunity to work with at a leading Automotive Technical Engineering centre.
- Collaborative and supportive work environment.
- Exposure to global teams and projects.
- Career development and growth opportunities.